Terms of Service

Please review the following basic terms that govern your use of and purchase of products from the Teatro de la O webstore. Please note that your use of the Teatro de la O webstore constitutes your agreement to follow and be bound by those terms.

GENERAL

We may, from time to time, change the terms that govern your use of the Teatro de la O webstore following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our webstore from time to time.

IS YOUR SITE A SECURE SITE?

Any personal information given to Teatro de la O / Odette Productions will be protected. Your information will not be disclosed to any third parties. Teatro de la O / Odette Productions site server(s) will secure your personal information with the latest firewall and ecryptions during your ordering process.

WHAT CREDIT CARDS DO YOU ACCEPT?

Teatro de la O / Odette Productions accepts the following credit cards: Visa, Mastercard and American Express.

PRODUCT INFORMATION

The prices displayed at the site are quoted in U.S. Dollars and are valid and effective only in the United States.

PRODUCT AVAILABILITY

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. We cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may cancel your order. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

HOW DO I CHECK THE STATUS OF MY ORDER?

You will receive an order confirmation once your order has been successfully transmitted. You can always check the status of your order by signing into my account and then selecting the option order status/history. This screen will let you know if your order has been fulfilled, shipped, or if it is being held.

DELIVERY

Purchased items will be shipped within 7 business days of the order, although most will be within 3 to 4 business days. Please allow up to 2 weeks for the transit time of your merchandise. If you still have not received your purchase after 3 weeks, please notify info@teatrodelao.com.

Teatro de la O / Odette Productions is not responsible for any lost, stolen or damaged shipments.

CUSTOMS

Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Teatro de la O / Odette Productions cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order. If you refuse to pay customs charges on an incoming shipment, it will be returned to Teatro de la O / Odette Productions at our expense. We will then deduct that charge, as well as any additional customs charges, from the refund of the original purchase price.

PRICES, SHIPPING & HANDLING CHARGES

All prices include charges for shipping and handling or taxes, if delivered to customers within the United States. For customers outside the United States, additional charges may apply depending on location. Please email info@teatrodelao.com for additional information.

RETURN POLICY

Exchanges are accepted on merchandise within 5 days of receipt for domestic and international orders. Exchanged items must HAVE NOT BEEN WORN, ALTERED OR DAMAGED, and with ALL tags attached and original packaging. NOTE: Shipping and handling and customs charges are non-refundable.

HOW DOES THE RETURN AND/OR EXCHANGE PROCESS WORK?

All sales are final. To exchange an item, securely pack and seal the return merchandise and include our return form in the return package. Please specify on the form what you are exchanging the item for. Send back the merchandise to us using an insured service to the address below. (We cannot accept responsibility for packages that we do not ship ourselves).

Please send your return/exchange to:

Teatro de la O / Odette Productions
0000 Santa Monica Blvd
Los Angeles, CA
00000

To receive the return form email: info@teatrodelao.com

USER CONDITIONS

All trademarks, service marks, trade names and photography are the property of Teatro de la O / Odette Productions. No use of these may be made without the prior written consent of teatrodelao.com odetteproductions.com except to identify the products or services of Teatro de la O / Odette Productions.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Teatro de la O / Odette Productions collectively, and its subsidiaries and/or affiliates (Teatro de la O / Odette Productions as a whole are protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Teatro de la O / Odette Productions. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

USER SUBMISSIONS

You agree that Teatro de la O may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Teatro de la O may use your information for marketing and promotional purposes.

HOW DO I ENABLE COOKIES?

Please click here for instructions on how to enable Cookies on your computer.

TEATRO DE LA O COMMUNICATIONS TO YOU

You agree that Teatro de la O may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Teatro de la O products or services, or for such other purpose(s) as Teatro de la O deems appropriate.

DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT Teatro de la O / Odette Productions SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INACCURACY DISCLAIMER

We do our best to make sure that product on our site is described accurately and error-free. From time to time there may be information on JeremyScott.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

INDEMNIFICATION

You agree to defend, indemnify and hold Teatro de la O / Odette Productions harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

MISCELLANEOUS

Unless otherwise specified and except to the extent  products are offered for sale in the United States through teatroclothing.com. teatroclothing.com, and the Contents thereof are displayed solely for the purpose of promoting Teatro de la O / Teatro Clothing products and services available in the United States and select foreign markets. This Site is controlled and operated by Teatro de la O / Odette Productions from its office in Los Angeles, California. This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of Los Angeles.

TERMINATION

This Agreement is effective unless and until terminated by Teatro de la O / Odette Productions. Teatro de la O / Odette Productions may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Teatro de la O / Odette Productions sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Teatro de la O / Odette Productions, you must promptly destroy all materials downloaded or otherwise obtained from this Site and teatroclothing.com as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

I STILL HAVE SOME UNANSWERED QUESTIONS, WHO DO I CONTACT?

Please contact us with any further questions / feedback / comments or suggestions. E-mail: info@teatrodelao.com

Hours of normal operations are 10-6 PM Pacific Standard Time

Mail: Teatro de la O . Odette Productions / 0000 Santa Monica Blvd, Los Angeles, CA, 00000